AI solutions also help anticipate and measure customer impact, depot by depot (postage price, transport’s cost). While Universal Postal Services forecasts a 2.5% drop per year in global letters worldwide, we observed, for developed countries, a heavier drop with a double-digit decline from 2020–2021.ĪI based solutions can analyze adjustments in transport links, containerization rules, sorting programs, allocation of postal codes during site closures, among others. This means managing decline as close as possible to reality, and anticipating transformations one to two years in advance, to supervise people and real estate management. In 2023, we have identified a rise in transformation projects to achieve operational efficiency, with different mechanisms, for Parcel and Mail activities.įor Mail activities, logistics network rationalization is key. This second point has raised margins and volatility challenges in 2023, whereas the biggest challenge in the parcel industry in 2022 was capacity management. Secondly, a break in the’ double-digit increase in parcel volume between 2020-2021. Firstly, an increasing reduction in the volume of letter mail since the Covid period: 76% of postal operators mention reduction in mail volume as the most important impact on their business in 2023. Logisitics transformations in the management of mail decline and investments support the development of e-commerceĪll postal operators in developed countries are encountering the same market context. We have already successfully supported postal operators in these various transformations. Prioritizing customer relations and strengthening initiatives to reduce the environmental footprint of operations.Adapting distribution channels through the evolution of the physical retail network coupled with digital channels.Evolving the product portfolio, leveraging logistics assets, with a particular focus on e-commerce.To address these challenges, Sia Partners supports postal operators in their transformations: New customer expectations that prioritize customer relation, trust, and ecological considerations. ![]() Digitalization of practices that challenges the distribution model which relies on a physical network.A Universal Postal Union (UPU) analysis found that the number of parcels posted doubled between 20, with concerns about margins in a competitive market.A decline in the traditional mail business, a 23% decrease in volume of letter-post items between 20.Postal operators are currently facing four major challenges: ![]()
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